Frequently Asked Questions

 

Can I get samples?
Samples of our Pre-Designed Collection can be purchased subject to availability. Please contact us for further information and prices.
Can I see a printed sample in specific colours?
Because of the design and set-up costs involved in professional printing, we unfortunately cannot print samples in specific colours. Samples are available in the colours we have in stock at the time. We can do a digital mockup that we can email you (as a PDF) to give you an idea of how your stationery will look
Can I change the colours for any design?
Selecting a different colour to the options available is a possibility. Please contact us to discuss.
How long does the process take?
Our standard turnaround is 2-3 weeks from final artwork approval. The whole process will depend on how quickly you can provide us with all the necessary details to get started on your order. If you are having personalised invitations or mailing labels, we will also need you to supply us with your finalised guest list in a Papertales Excel template. Times may also vary depending on availability of stock. If you’re in a huge rush, we will do our best to help! Please contact us with your requirements.
I have my invitation already designed - can you print it for me?
Please contact us to discuss the details. We'll get back to you asap with a quote.
How many invitations should I order?
For your invitations you will only need one invitation per couple or family (the same goes for RSVP, wishing well and thank you cards). For your ceremony and reception stationery (placecards, bonbonniere tags and order of service cards) however, it is usually one per guest. We recommend ordering an extra 10-15 on top of what you think you will need. Remember that guest lists have a way of expanding! It is much cheaper to order some spares upfront in your initial order, rather than later on if reprints are required (we have a minimum order quantity of 25 per item).
Can I see a printed proof of my design?
Most of our proofing is done via email using colour PDFs, so that changes can be made until you are completely happy with the final design. We will send you your final design proof prior to printing.
How will my invitations be delivered?
Your items will be hand delivered if you live in Port Stephens or we will post them to you by registered post, 2-3 weeks from final artwork sign off. We take great care in packaging your items so they arrive safe and sound at your door, in pristine condition.
What about Postage?
For all of our DIY Products we have a flat rate of $9.95 for postage. This just makes our lives easier so that we don't have to weigh every product that we stock!
For all Pre-Designed and Bespoke Designs, postage will be invoiced separately. This is because there are so many variables. For example, you may choose to have us post your invites directly to your guests and then ship all your reception stationery to you, or you might be getting married in Port Stephens so we will be able to deliver your stationery in person or you might like to pick it up. If you have any questions please don't hesitate to contact us.

I'm ready to get started – what do I do now?
If you're ready to get started, please go to our How To Order page for all the details.
How long before the wedding should I send my invitations out?
Roughly 6-8 weeks before the wedding is the ideal time to get your invitations in the post, more if you have a lot of guests who are travelling and will need to book flights/accommodation. A save-the-date card can be sent out as early as you like, or as soon as you have the date set, and is a nice way to give guests plenty of advance notice..
Can you colour match?
We print your wedding stationery just for you so we’ll do our best to match your wedding colours and themes. The best way for us to match a specific colour is for you to post us a physical swatch (fabric, ribbon or paint chip) and we will match it as closely as possible.
Can you print guest names onto the invitations?
For our Pre-Designed Collection it will depend on the chosen invitation as some suites don’t have space for the guest name. However, if you would like us to alter the design to include the guest name there will be a $100 design fee. Please note that a personalisation fee will apply. If personalisation is not available or outside your budget there are a few options:
- leave the invitation blank and just personalise the invitation envelope
- leave a space in the design for guest names to be handwritten/calligraphered
For our Bespoke Designs – all things are possible!
What sort of paper do you print your stationery on?
We use the best quality papers, envelopes and ribbons so that your stationery will look and feel STYLISH. The exact type of paper or card depends on the design chosen. Don’t hesitate to contact us if you would like more information on our paper stocks.
What printing methods are available?
We generally use digital printing however, we can source other printing options for you, such as letterpress.